General

These Terms & Conditions govern all transactions between ANSO Aluminium and the customer. By accepting a quotation, placing an order, or making payment, the customer confirms acceptance of these terms. These terms apply to all quotations, invoices, sales orders, deliveries, and collections, unless otherwise agreed in writing.

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Quotations & Pricing

All quotations are subject to confirmation and may be revised prior to final order acceptance. Prices are based on current supplier and market conditions and may change without prior notice. Unless otherwise stated, pricing excludes VAT, delivery, and additional services, and is charged at the ruling price at the time of delivery.

Pricing remains subject to stock availability, supplier availability, exchange rate and raw material fluctuations, as well as the correction of errors or omissions.

Where quantities differ materially from those quoted, pricing may be reviewed accordingly.

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Orders & Customer Responsibility

Orders are regarded as confirmed once accepted via signed approval, email, WhatsApp, or other electronic communication. The customer is responsible for verifying all quantities, measurements, specifications, colours, configurations, and project requirements prior to confirmation.

Where ANSO assists with take-offs or cutting lists, this is done in good faith; however, the customer remains responsible for final design suitability and application. Unless otherwise requested, a tolerance of up to 10% over or under supply may apply.

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Stock Availability & Lead Times

ANSO endeavours to maintain stock based on historical demand and movement, however shortages may occur. Where stock is unavailable, customers will be notified upon order confirmation, and estimated lead times will be provided where possible.

Typical replenishment lead times are approximately 5–7 working days, subject to supplier and transport conditions. Confirmed stock may be reserved until the agreed delivery date, after which it may be released back into general trade.

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Special Orders & Non-Stock Items

Items such as special lengths, special colours, non-stock items, and supplier-sourced materials are treated as special orders. These items may carry extended lead times and are typically supplied once received in full.

Special orders are non-cancellable once confirmed and are not eligible for return. Guide lead times may range between 5–25 working days, depending on the item.

Cancellation of certain non-stock or expedited items may attract a handling fee of approximately 15%, and production tolerances of up to 10% may apply.

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Payment Terms

Payment is due in accordance with agreed account terms or COD, where applicable. All goods remain the property of ANSO Aluminium until paid in full.

ANSO reserves the right to suspend supply on overdue accounts, require upfront payment, and review or withdraw credit facilities where necessary.

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Delivery & Collection

Delivery dates are estimates provided in good faith. While every effort is made to meet expected timelines, ANSO does not accept claims for losses arising from delays.

Unless otherwise agreed, delivery is to site at street level, and offloading remains the customer’s responsibility. Risk passes to the customer upon delivery or collection. Where delays occur at the customer’s request, storage or related charges may apply.

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Inspection, Shortages & Claims

Customers are required to inspect goods immediately upon receipt. By signing the delivery documentation, the customer confirms that correct items and quantities have been received.

Any discrepancies must be noted on delivery documentation and reported within 24 hours. Claims reported outside this period may not be accepted, particularly where goods have left ANSO’s control.

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Returns

Returns are subject to prior approval and may not be sent back without authorisation. Customers must provide invoice number, item details, quantities, and reason for return.

All returned goods must be properly packaged and correspond with an ANSO-issued pickup slip, failing which they may be refused. A 15% handling fee applies to over-ordered or unwanted items.

Returns will not be accepted for special orders, special colours, or goods older than 3 months.

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Damaged or Defective Goods

Damaged goods must be reported within 2 working days of delivery. ANSO reserves the right to inspect goods prior to approving any claim.

Claims may be declined where goods have been installed, altered, improperly stored, or are not in original condition. Where applicable, goods may be repaired or replaced at ANSO’s discretion.

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Technical Disclaimer & Product Use

All technical assistance is provided in good faith, however, the customer remains responsible for design, suitability, compliance, and application.

Products must be used in accordance with AAAMSA, SANS, and National Building Regulations, and independent verification by a competent party is recommended where required.

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Limitation of Liability

ANSO Aluminium shall not be liable for delays, inaccuracies, errors, or omissions, nor for indirect or consequential losses, including loss of profit or business interruption.

Where liability applies, it is limited to the value of the goods supplied.

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Warranty

Goods shown to be defective due to faulty materials or workmanship may be repaired or replaced, subject to inspection and compliance with claims procedures.

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Legal & Governing Terms

In the event of breach or non-payment, ANSO reserves the right to suspend supply, cancel orders, recover damages, or repossess goods where applicable.

Legal proceedings may be instituted in any Magistrate’s Court in South Africa, and these terms are governed by South African law.

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Consumer Protection Act

Nothing in these Terms & Conditions is intended to limit any rights under applicable consumer legislation, where such laws apply.

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Contact Us

For questions relating to terms, returns, claims, stock confirmation, or account matters, customers can contact ANSO directly.

Port Elizabeth
60 Pickering Street, Newton Park
Tel: 041 365 2733

George
Unit 1, Ossie Urban Road, Tamsui Industria
Tel: 044 873 4778

Website: www.ansope.co.za

These branch details appear across your current customer-facing forms and credit application.

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By accepting a quotation, placing an order, or making payment, the customer confirms that they have read and accepted these Terms & Conditions of Sale.